pPULSE
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Tell us what's going wrong, we'll get on it.

Open a ticket with the pPULSE support team. The more context you give us (which product, how urgent, steps to reproduce), the faster we can resolve it. First reply within four working hours, IST.

  • Real engineer or product specialist, not a chatbot.
  • Critical issues triaged immediately, on-call paged.
  • Track every reply in your inbox, no portal logins.

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Support questions.

Within 4 working hours during weekdays for Normal and Low tickets. Critical issues (system down, payroll blocked, security) are paged to on-call and acknowledged within 30 minutes, IST.
Anything that blocks payroll on its run date, prevents anyone in your org from signing in, or exposes data. If your salary disbursal is today and something is wrong, mark it Critical.
Replies come back to your work email. No portal login, no separate ticket UI. If you prefer in-app tickets, the HRMS HR helpdesk module supports them, ask us to enable it.
Yes, for Critical tickets and for Enterprise customers. Mention "phone preferred" in the description and we'll call within the SLA window. For everyone else email is faster because we can attach screenshots and code.
This form is text-only. Once we reply to your work email you can attach screenshots, screen recordings, CSVs, or anonymised payroll runs. Don't paste real Aadhaar, PAN, or bank account numbers in the message field.
For pricing, security review, migration, or "is X possible" questions, the contact us form is the right place. This page is for active customers running into problems.

Ready to get started?

Join the waitlist and try pPULSE the moment your slot opens, or talk to us about a custom rollout for your team.

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Clear per person pricing. No surprise setup or onboarding fees.

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A 30 minute walkthrough, tailored to how your team actually works.

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